Show All Answers

1. Can I select my own electric provider?

No. The Borough serves the customers within the municipal boundaries, as permitted by Act 138 of 1996, the Electric Utility Industry Restructuring Legislation. Act 138 prohibits other suppliers from entering the Borough, as long as we don't to serve customers outside the Borough limits.

2. How often does the Borough estimate my electric usage?

Due to the installation of our Advanced Meter Ineterface system, the Borough should not have to estimate any electric meters.

3. Must I pay a security deposit to open an account?

Anyone leasing a property within Ephrata Borough is required to pay a security deposit.

4. Who do I call when I have a question concerning my electric utility bill?

Please contact the Business Office at 738-9222 during standard office hours; Monday through Friday 8:00 am to 4:30 pm.

5. How do I go about connecting a new electric meter service?

You must contact a Customer Service Representative in the Business Office at 738-9222 to initiate the service connection.

6. Can I rent a security light from the Borough?

Yes, the Borough can attach a security light to your pole depending on the location. There is a monthly fee of $25.00 per lamp.

7. What do I have to do to upgrade my electric service?

Applications for electric upgrades must be filed and a permit must be issued from the Codes/Zoning Division, 738-9202, before any work begins.

8. Who is responsible to inspect electric connections?

Electric inspections are provided through a third party inspection agency.

9. When I move into or out of the Borough, does someone read my meter?

Yes, when you notify us of your final billing day, we will read the meter to generate the final billing.

10. Who do I contact if I do not have power?

During business hours from 8:00 am to 4:30 pm, Monday through Friday, please contact the Business Office at 738-9222. After hours and on Holidays, please call 733-1277 to report an outage.

11. Who do I contact to locate underground wires?

Before you dig, please call PA One Call at 1-800-242-1776 or "811".

12. Does the Borough generate electricity?

The Borough distributes electric received from PPL through the Borough's substation and can generate up to 3.5 megawatts of "behind the meter" electricity through the Borough's solar farm.

13. Are my electric rates subject to approval by the Pennsylvania Public Utility Commission?

No.

14. Where can I get help if I can't pay?

Customers who cannot pay their electric bills can seek assistance from the Community Action Program (CAP) , Ephrata Area Social Services and churches in the Ephrata Area.

15. Who do I call to report a street light that is not working?

Please notify the Borough Office at 738-9222.